FAQ

General Information

MediSquared is a specialized online platform designed to facilitate the booking of consulting rooms for medical professionals. It connects specialists, surgeons, and other healthcare practitioners with landlords and lessors, offering a convenient and flexible solution for sessional room bookings.
MediSquared serves both medical practitioners seeking diverse work locations and property owners/medical practitioners with available medical-related properties. It is ideal for medical professionals who need flexible working arrangements or those with vacant rooms, including head tenants, with consulting rooms or treatment facilities to lease.

Operating the Platform

Property owners can freely list their medical-related rooms on MediSquared, specifying availability, pricing, suite rules, and amenities. This autonomy ensures that listings are tailored to the specific needs of medical professionals. The platform then matches these listings with healthcare practitioners seeking suitable medical suites, streamlining the booking process.
Create a host account on MediSquared's website to begin listing your medical property. Upload images, set rental prices, and detail the amenities of your suite. A detailed property description and targeting specific medical specialists can enhance your listing’s visibility.
Yes, hosts with multiple properties or rooms can list each space individually, offering a variety of choices to medical professionals.
MediSquared is dedicated to supporting a wide range of medical practices. However, certain restrictions may apply based on local laws and the specific amenities of each listed space.

Flexibility and Control

Yes, MediSquared offers full flexibility in listing your property. You can specify particular days or periods when your space is available, maintaining complete control over its use.
We are also currently working on an integration so you can sync your bookings with all major calendar programs such as outlook and google.
Absolutely. As a host, you have the prerogative to accept or decline any booking request, giving you control over who uses your space.

Payment and Fees

MediSquared partners with Stripe, a leading global online payment provider, to handle transactions. A 10% fee is charged on each booking, ensuring that charges are only applied when our services generate revenue for you.
Payments are transferred to the host’s nominated bank account within 5-10 business days for the first transaction, and 3-5 business days thereafter. Funds are held in escrow by Stripe until the booking is confirmed and both parties are satisfied.
To safeguard the interests of both parties, a security deposit may be required for certain bookings. The specifics of this deposit are outlined in each listing.

Policies and Support

MediSquared implements a fair cancellation policy. Details vary depending on the host's preference and are clearly stated in the listing. In case of a no-show, specific terms of the booking agreement will apply.
Quality and safety are paramount. MediSquared encourages hosts to provide comprehensive details and adhere to healthcare industry standards. We also welcome feedback from users to continuously improve our listings.
MediSquared provides dedicated support for both hosts and guests. Our team is available to assist with any questions or issues that arise during the listing or booking process.

Additional FAQs

Visit our website and click on the "Sign Up" button. Follow the prompts to create an account by entering your email, setting a password, and providing some basic information.
Yes, you can edit your listing at any time. Simply log into your account, go to your listings, and make the necessary changes.
Include any relevant amenities such as Wi-Fi, parking, medical equipment, waiting areas, and accessibility features to attract more bookings.
Contact our support team immediately through our website's help section or our customer service email admin@medisquared.com.au for prompt assistance.
We have a dispute resolution process in place to handle any issues that may arise. Both parties are encouraged to provide details of the dispute, and our team will work to find a fair resolution.
MediSquared is tailored specifically for the healthcare sector, offering targeted exposure, flexible booking options, and features designed to meet the unique needs of medical professionals and space providers.

Booking-Related FAQ's

Yes, you can contact the host directly through our messaging system on MediSquared. This allows you to ask any questions and clarify details about the consulting room before finalising your booking.
Once you find a listing that interests you, click on the "Contact Host" button. This will open our secure messaging system where you can communicate directly with the host to discuss availability, amenities, or any other inquiries you might have.
No, sharing personal contact details before making a booking is not allowed. Our messaging system will automatically detect and block any attempts to share phone numbers, email addresses, or other personal contact information. This policy is in place to protect both hosts and guests.
If our system detects repeated attempts to share contact details before booking, your account may be flagged. Continuous violations of this policy may lead to temporary or permanent suspension of your account to ensure the safety and integrity of our community.
For security reasons, the exact address of the consulting room will only be provided after a booking is confirmed. You will be given a general location and can discuss specific details with the host through our messaging system.
Use the "Contact Host" feature to ask any specific questions you have about the listing. The host can provide additional information and answer any queries to help you make an informed decision.
Hosts are required to keep their listings accurate and up-to-date. MediSquared also encourages feedback from guests to ensure the quality and reliability of the listings. You can read reviews from previous guests to gain insights into the space.
Each listing will have specific rules and restrictions outlined by the host. Make sure to review these rules carefully before booking to ensure the space meets your needs and you comply with the host’s requirements.